Support scope
Shopify Product Descriptions AI supports:
- embedded app access issues
- product loading issues
- merchant settings save/load issues
- generation preview issues
- deterministic QA visibility issues
- selective apply issues
- credit balance, credit purchase, and usage issues
- recent activity visibility issues
Contact
- Support email: shopify@selfspark.app
- Operator: MB Procrastinatorius, operating as Product Descriptions AI
- Typical response time: within 2 business days
What merchants should include in a support request
To speed up triage, please include:
- shop domain
- affected product title(s) or product ID(s)
- whether the issue occurred during generate, review, or apply
- your current credit balance (and, for billing issues, which credit pack)
- screenshots of the relevant screen or error
- approximate time of the issue
Initial support triage checklist
- Confirm the merchant can open the embedded app.
- Confirm products load from Shopify.
- Confirm settings can be saved in the Settings route.
- Confirm previews generate for at least one product.
- Confirm QA findings render.
- Confirm at least one field can be selectively applied.
- Confirm the credit balance displays and the Buy credits screen opens.
- Confirm recent activity updates after manual actions.
Known current limitations to mention honestly
- suggested image alt text is preview-only
- Auto Optimize is not currently merchant-enabled (planned; the enable toggle is hidden in Settings and it is not exposed in the nav, so merchants cannot turn it on themselves yet)
- generation runs one output language per run and does not manage Shopify Markets translation locales
- the product picker shows the 12 most recently updated products; whole-catalog bulk selection is not part of the current scope
Reviewer/support handoff docs
- docs/reviewer-smoke-test.md — reviewer and QA validation path
- docs/app-store-submission-checklist.md — release/submission readiness tracking
- README.md — product surface and local setup summary